Returns & Exchanges
At Heat Free Hair, we maintain a high standard of hygiene and quality; therefore, we offer returns and exchanges on unopened, unworn hair extensions within 30 days of delivery. To ensure your satisfaction, each order includes a tester piece to verify texture and color before committing to the full set.
Verify Eligibility
Ensure the security seal is intact and the hair has not been brushed, worn, or altered. Use the included tester piece to confirm the match before opening the main bundle.
Initiate Your Request
Visit our online Returns Portal with your order number and email address to select the items you wish to return or exchange for a different texture.
Package and Ship
Securely pack the unopened extensions in their original packaging and attach the prepaid shipping label provided through our portal.
Processing and Refund
Once our quality control team inspects and approves the return, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing