Frequently Asked Questions
Everything you need to know about your Heat Free Hair experience.
How do I choose the right texture for my natural hair?
We offer a variety of textures including 3C-4A (For Koils), 4B-4C (For Kinks), and blown-out looks. We recommend viewing our texture guide or taking our 'Find Your Match' quiz to ensure a seamless blend with your natural curl pattern.
How long does the hair typically last?
With proper care and maintenance using sulfate-free products, our high-quality virgin hair extensions can last 1 to 2 years or longer.
Can I color or bleach my Heat Free Hair extensions?
Yes, our extensions are made from 100% virgin human hair and can be professionally colored or bleached. However, we recommend consulting a professional stylist to maintain the integrity of the curl pattern.
What is your shipping and processing time?
Orders typically process within 3-5 business days. Once shipped, standard delivery takes 3-7 business days depending on your location. Expedited shipping options are available at checkout.
What is your return and exchange policy?
Due to the nature of our products and hygiene standards, we only accept returns or exchanges on unopened, unworn hair extensions in their original packaging within 14 days of delivery.
Do you offer international shipping?
Yes, we ship globally! International shipping rates and delivery times vary by country and will be calculated at the time of checkout.